Q: A student has been refused a visa to enter the UK . Can she get a refund of course fees paid?

A: Yes. In the case of a student being refused entry to the UK because of a visa refusal, all course fees will be refunded in full when the original letter of refusal from the Embassy/ Immigration is provided. The Registration Fee of £45 will not be refunded.

Q: A student has paid a deposit of £100 and a Registration Fee of £45 but has decided not to go to Scotland due to an illness in the family. Can he get a refund?

A: No. The £100 deposit and Registration Fee of £45 is non-refundable in all circumstances except a Visa Refusal. Students should take out an insurance policy to cover unforeseen circumstances.

Q: A student has paid her fees in full but has broken her leg the day before she leaves for Scotland. Can she get a full refund?

A: No. If the student cancels the course 14 days before the course starts she will get no refund. If she cancels more than 14 days before her course starts, she will get a refund minus her £100 deposit, minus the £45 Registration Fee. The student should take out an insurance policy covering health problems preventing her from travelling.

Q: A student started the course 2 weeks ago. He wants to return home to visit his sick grandmother. Can he get a refund?

A: No. There are no refunds of fees or accommodation costs once the course has started.

Q: A student has been absent from class for a week due to a chest infection. Can she get a refund?

A: No. Student absence, for whatever reason, will not be rewarded by any amount of extension of the course or refund. The Certificate of Attendance will not be awarded in cases of repeat absenteeism, and some students’ visa status may be jeopardised.

Q: A student has been expelled from the school for ignoring the School Code of Conduct. Can he get a refund?

A: No. Students are expected to behave as responsible adults and treat fellow students, staff and school property with respect. Ignoring School Guidelines may result in expulsion without a refund of course fees.

Q: A student complains that the agreed number of hours was not taught on the first day. Can he get a refund?

A: No. The first day of student’s courses will consist of a level test and orientation as an important part of the course – the normal amount of hours will not be taught due to the student’s arrival.

Q: The student is asking about insurance. What should I tell him?

A: All students are advised to take out insurance in their own country as protection against losing money through cancellation or unexpected termination due to illness or an accident and any health problems they may suffer while they are in Scotland. They may be entitled to free medical treatment in the UK – please check their status before they arrive. Live Language can provide insurance covering all major eventualities at a reasonable rate.

  1. You can pay using our online secure payment method
  2. By bank transfer. Please note that we will charge £20.00 for every international bank transfer. If you are going to pay from a bank account outside the UK, please add this to your payment. For our bank account details, please contact us

Child and Vulnerable Adult Protection

Live Language acknowledges that every child, young person or vulnerable adult who studies at or participates in learning activities should be able to take part in an enjoyable and safe environment and be protected from poor care and abuse. Live Language recognises that this is the responsibility of every adult involved in our school.

We ensure our students, staff and hosts are protected through the following processes-

  • Training and Communication
  • Record Keeping
  • Safer recruitment
  • Implementing Safeguarding
Who to Contact

Designated Person – Tatiana Camilleri, Student Services Administrator, Live Language Reception, 15 Sandyford Place, Glasgow, G3 7NB, UK tel: +44 (0) 141 221 0793, Tatiana.Camilleri@Live-Language.com

If the Designated Person is not available – Julie Mitchell, Administration Manager, Live Language Reception, 15 Sandyford Place, Glasgow, G3 7NB, UK tel: +44 (0) 141 221 0793, julie.mitchell@live-language.com

Emergency Contact – Monday to Friday (6pm – 8am), Saturday and Sunday +44 07890 728696

How to Respond to Concerns

Some examples of scenarios which may cause an adult to have concerns about a child or vulnerable adult could be –

  • If a child or vulnerable adult tells an adult they are worried about another child
  • If an adult sees physical signs of abuse on a child or vulnerable adult
  • If a child or vulnerable adult becomes withdrawn or there is a significant change in their normal behaviour or personality
How to Respond to Allegations of Abuse

(How staff should respond when a student asks to talk to them about something private. Useful phrases are shown in italics.)

Stay calm and be available. (The student has put their trust in you.)Refuse to listen; e.g. tell them you're too busy or to see them later. Or over-react.
Find out the general subject area. Ask 'What is it about?' Assume it's something related to abuse.
If subject matter does require privacy and you are in public place, suggest to student to go somewhere quieter, e.g. a quiet corner of a large space, or probably better, a classroom that has large windows. If you need to use a regular room without large windows, ensure the door is left open and you are sitting within view.Start asking more questions. Show worry or concern with your facial expressions.
Best to quickly tell another staff member where you are and that you are having a private meeting with a student.Draw too much attention to the situation.
Try to sit at right angles to student rather than directly opposite or next to them. Be open and ready to listen. Ask 'What do you want to tell me?'Promise confidentiality if they ask you to keep a secret. Explain 'If it's necessary, I will tell somebody else (who can help more than I can.)'
Be open, calm, patient and listen. Your role is only to hear what they have to say - and try and remember their exact words.Be in a room on your own with a student with the door closed.
If appropriate, you can say; 'Is there anything else you want to tell me?'Put words in their mouth or make any comments on what they tell you. Write while they are talking to you.
If the student hasn't already told you, you are allowed to ask only 'When did this happen?'Ask any direct or leading questions or start probing. (That could jeopardise any subsequent police investigation, if that becomes necessary.)
When student has told all they want to, reassure them and say 'You've done the right thing to tell me.' Leave the student alone after they've disclosed. Make it clear to staff member sitting with student not to ask any questions; just be a reassuring presence
Find somebody responsible (usually another staff member) to sit with them whilst you respond.Tell any colleagues what the student has said (apart from one of those listed as needing to be told).
Tell the Designated Person what has happened. Immediately afterwards, write a report of the meeting using the student's exact words, giving only facts and record time, date, place etc. (There should be a ready-made form for you to use). If the student's language level was low, state that in your report.Write any opinions, or draw any conclusions about anything. Don't write any comments about the accused.
Ensure report is filed in proper (secure) place.Talk to any colleagues about what has happened.
Once you have handed matter over to the Designated Person (or other senior staff) and completed and filed your report, and you know the student is being looked after, (it may be appropriate to go and see the student again to make sure they are OK), make sure you look after yourself. Being told information about child abuse is often very upsetting.Try and 'improve' the student's English if it wasn't grammatically accurate or vocabulary was wrong. (That is a job for any police or social services people to do.)
It is not for staff to decide if the allegations are true or not. Their role is only to listen, report as accurately as possible and allow the official procedure to then take over. Recognising Symptoms of Abuse

What to watch out for in children. Some signs may vary with age of the child. Not every child will exhibit every symptom. As well as signs, children may tell you of abuse. Always listen.

Sexual abuse
  • Acting in an inappropriate sexual way with objects or peers
  • Nightmares, sleeping problems
  • Becoming withdrawn or clingy
  • Personality changes, seeming insecure
  • Unaccountable fear/dread of particular places or people
  • Changes in eating habits
  • Physical signs such as unexplained soreness around genitals, sexually transmitted diseases
  • Becoming secretive
Emotional abuse
  • Delayed physical or emotional development
  • Shows extremes of passivity or aggression
  • Sudden speech disorders
  • Overreaction to mistakes, or continual self-depreciation
  • Neurotic behaviour; e.g. rocking, hair twisting, self-mutilation.
Physical abuse
  • Has unexplained bruises, burns, etc. (See separate sheet).
  • Wearing clothes to cover injuries, even in hot weather.
  • Refusal to undress for sports, or join swimming sessions.
  • Often hungry; may beg or steal food.
  • Badly dressed in clothes that need washing
  • Poor appearance and personal hygiene; unwashed, hair not brushed
  • Lacks medical or dental care
  • Often tired
  • Might abuse alcohol or other drugs
Record Keeping

All records relating to disclosure are kept secure, and can be accessed only to the designated person, Administration Manager and School Director, and any outside agency. These records are kept for 2 years.

It is essential to keep a written record of every discussion, contact, investigation and decision with regards to suspected or actual abuse. This is equally important whether a decision is made to follow up the suspicion/allegation or to do nothing. If a decision not to take any action is made then be clear as to why this is. If any further incidence occurs in the future these records will contribute to decisions made at that time.

Please use the Admin Form ‘Under 18’s Disclosure Form’ to record any form of disclosure and pass on to the Designated Person.

If an adult is accused - the pathway after disclosure.

  • Student to staff member.
  • Staff member to Designated Person (or senior staff).
  • Designated Person and Admin Manager discuss. If there is any immediate danger to the student, some immediate action may be required.
  • Staff member also needs to be looking after/checking on the student who has just disclosed.
  • Designated Person (and/or senior management) to contact the local authority Child Protection Committee or, if not available, social care direct, or in an emergency, the Police. Phone numbers for all these must be easily accessible for Designated Person and Admin Manager.
  • The local authority Child Protection Committee will gather information and decide as to the next steps required, which may be referral to another agency.

If the disclosure of abuse is about somebody in the student's home country, the same procedure is followed. The local Child Protection Committee may decide to inform the relevant authorities in that country.


A whistle-blower is someone who voices concerns, sometimes about the practices of an organisation or an individual member of staff. Sometimes whistle-blowers decide to do so anonymously, which can make the investigation difficult. Live Language promotes and support openness in order to protect children and vulnerable adults, and so whistle-blowers should always be:

  • Treated seriously
  • Treated confidentially where relevant
  • Treated in a fair and equitable manner
  • Kept informed of action taken and its outcome
Allegation Management

Live Language recognises its duty to report concerns or allegations against its staff or responsible adult within the organisation or by a professional from another organisation.

The process for raising and dealing with allegations is as follows:

The simplest process would be:

  1. ) Any member of staff or responsible adult from Live Language is required to report any concerns in the first instance to their line manager/ safeguarding manager/ peer. A written record of the concern will be completed by the individual /line manager/ safeguarding manager/ peer.
  2. ) contact local authority for advice.
  3. ) Follow the advice provided.

Live Language recognises its legal duty to report any concerns about unsafe practice by any of its paid or unpaid staff to the Independent Safeguarding Authority (ISA), according to the ISA referral guidance document



Julie Mitchell, Admin Manager, is responsible for ensuring that all adults have training to the appropriate level, as follow-

  • All adults - Level 1 Safeguarding
  • All Designated Persons- Level 2 Safeguarding
  • Admin Manager-Level 3 Safeguarding

All adults will be given a copy of the Safeguarding Policy and are asked to sign receipts to say they have read and understood it.

Level 1 training for all adults will be the Elearning Basic Awareness Course and Child Protection from the website www.safeguardingchildren.co.uk. Copies of completion certificates will be kept on file and refresher courses will be delivered once a year at Live Language as part of the CPD Plan for all staff and associated adults.

Level 2 training will be delivered to all Designated Persons by English UK. Refresher training as required by Admin Manager or English UK.

Level 3 training will be delivered to Admin Manager by Glasgow City Council.

New members of staff or associated adults will be supported by a senior member of staff and will have regular fortnightly meetings during their probation period. Helping adults to understand safeguarding material can be done at regular meetings.

Safer Recruitment

Live Language is committed to safeguarding and promoting the wellbeing of children, young people and vulnerable adults and expects all staff, including hosts, group leaders, transfer companies and external partners to share this commitment. This is demonstrated in the following ways-

  • Providing the following safeguarding statement in recruitment adverts, application forms, job pack and job descriptions –“ Live Language is committed to safeguarding and promoting the wellbeing of children, young people and vulnerable adults and expects all staff to share this commitment.”
  • All Job Packs will include the Safeguarding Policy and all prospective staff (those invited to interview) will be sent a copy of the Safeguarding Policy before attending an interview. This includes hosts, and all staff and adults who will come into contact with under 18s and vulnerable adults.
  • Job or role descriptions for all roles involving contact with children and / or vulnerable adults will contain reference to safeguarding responsibilities.
  • There are person specifications for roles which contain a statement on core competency with regard to child/ vulnerable adult protection/ safeguarding.
  • Live Language will inform all prospective employees* that:
    • references will be followed up
    • all gaps in CVs must be explained satisfactorily
    • proof of identity and qualifications will be required
    • reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, persons under 18
    • appropriate Criminal Records Bureau (CRB) disclosure may be required prior to confirmation of appointment.
  • All new and existing staff are CRB checked or required to sign a declaration that they are not unfit to be working with students under 18, and are informed in writing that CRB checks may be required.
  • Shortlisting is based on formal application processes/forms and not on provision of CVs.
  • Interviews are conducted according to equal opportunity principles and interview questions are based on the relevant job description and person specification. This will include interview questions that ask about a candidate’s attitude to working with under 18s and vulnerable adults.
  • CRB checks will be conducted for specific roles for all staff (paid or unpaid) working with children and vulnerable adults. Portable/ carry over CRB checks from another employer will not be deemed to be sufficient. It is a criminal offence for individuals barred by the ISA to work or apply to work with children or vulnerable adults in a wide range of posts.
  • All references sought by Live Language will include questions that ask about a candidate’s suitablility to work with under 18s and vulnerable adults.
  • No formal job offers are made until after checks for suitability are completed (including CRB and 2 references). Only in exceptional circulstances will this rule be ignored, for example, if a non-UK CRB check be unavailable within the normal 2 week time frame of a person starting their job, for example a Police ‘Certificate of Good Conduct’. For new starters there should be exceptional and justifiable circumstances for employment to commence prior to receiving criminal clearance. Such a decision is only be taken if it is unavoidable. A record of the decision, including sign off by the relevant senior manager, to ensure audit and accountability of the judgement is kept. The judgement is an assessment of the risk versus the consequences of the decision. The key questions for consideration are:
    1. What are the reasons for considering commencement of employment prior to receiving clearance?
    2. What are the consequences to service delivery, of waiting until clearance is received?
    3. If the employee commenced in their role, what would be their normal level of access to children i.e. unsupervised or supervised access to children?
    If a new starter does commence employment prior to clearance being received, they must have signed a self-declaration and their access should be supervised at all times; they must not be left alone with children. The new starter should never commence employment prior to the submission of their completed application or paperwork to obtain criminal clearance.
  • Live Language will have formal agreements with agents to ensure suitability checks have been done on all adults accompanying under 18s. In addition to this, Live Language will obtain signed self-declaration forms from all group leaders and ensure they are made aware of the organisation’s safeguarding policy and practices.
Criminal Records Bureau checks

Live Language will maintain and review a list of roles across the organisation which involve contact with children/ vulnerable adults. This will be the role of Admin Manager and will take place every Monday throughout the year.

Live Language will ensure that their established staff and roles are regularly reviewed through

  • A 3 year rolling programme of re-checking CRB’s is in place for holders of all identified posts.
  • Existing staff (paid or unpaid) who transfer from a role which does not require a CRB check to one which involves contact with children / vulnerable adults will be subject to a CRB check.
  • Hosts – the main care-giver will be checked. Checks on other adults in the home (spouse, adult children) is also sought. They are also made aware of the Safeguarding Policy and trained on safeguarding under 18s and vulnerable adults from any adult visitors in the home.
Contracting and sub-contracting.

There will be systematic checking of safeguarding arrangements of partner organisations

  • Safeguarding will be a fixed agenda item on any partnership reporting meetings.
  • Contracts and memorandums of agreement for partnership delivery work will include clear minimum requirements, arrangements for safeguarding and non-compliance procedures.
  • This includes all external partners, for example hosts, transfer companies, accommodation providers, self-employed teachers.
Adults with a criminal record

An applicant’s suitability to work with children should be judged on a case by case basis and in light of the results of the relevant pre-appointment checks carried out on him or her. The fact that a person has a criminal record does not automatically make him or her unsuitable to work with children. Live Language will make a judgement about suitability taking into account only those offences which may be relevant to the particular job or situation in question. In deciding the relevance of convictions a number of points are considered

  • Seriousness and nature of offence/s – in general, serious convictions for sexual, violent or drug offences will be particularly strong contra-indicators for work with children. This includes assault and violence against a person, affray, riot and violent disorder, aggravated criminal damage, arson, drink and drug induced driving, drug offences, robbery and sexual offences.
  • Nature of appointment – will help to assess the relevance of the conviction. For example, serious sexual, violent, drug or drink offences would give rise to particular concern where a position involves the care or supervision of children or teaching, training or instruction of children. Driving or drinking offences would be relevant in situations involving transport of children.
  • Age of offence/s – offences which took place many years in the past may often have less relevance than recent offences. However, convictions for serious violent or sexual offences are more likely to give cause for concern than for instance an isolated case of dishonesty committed when the person was young. The potential for rehabilitation must be weighed against the need to protect children.
  • Frequency of the offence/s – a series of offences over a period of time is more likely to generate cause for concern than an isolated minor conviction. The disclosure will be discussed with the (prospective) employee. It is necessary to verify that the information contained on the disclosure does indeed relate to the person concerned. This verification must be sought prior to any judgements being made. The discussion will also aid the decision making process, and should again broadly focus on the seriousness and nature of the offence/s, the nature of the appointment, age of offence, frequency of the offence/s and any concealment of offences at the application process. Based upon the findings of this discussion, a judgement should be made with regard to the suitability of the prospective employee. Two people will make the decision and the Local Safeguarding Children Board may offer support. There will be a clear record made of the decision, bearing the judgement and signed by recruitment manager. This record will not contain details of the offences.
Welare and Implementing Safegaurding – How we look after the under 18s and vulnerable adults to ensure their safety and wellbeing.

Risk Assessments

Risk assessements, including fire safety, are reviewed on an annual basis for –

  • All classrooms
  • All working areas
  • All common areas
  • All accommodation
  • All social programme activities
  • All activities within the school and outside the school
  • Crossing from one school to the other
  • All staff and responsible adults

Live Language makes provision for the safety and security of students appropriate to their age and background. Each risk assessments completed makes special mention of under 18s and vulnerable adults.

All risk assessments are reviewed annually by the School Director and training is given to all staff at induction, throughout the probationary period and regularly at team meetings.

Key information is given to students before they arrive in the Student Handbook, Welcome Letter and as soon as they arrive at their Student Induction by the Designated Person. Under 18s and vulnerable adults have a separate registration and induction process, to ensure their welfare is considered at all times throughout their study.

Information Provided In Advance and at the Time of Booking All information and publicity made available to students, their parents or legal guardians before enrolment gives an accurate description of the level of care and support given to students.

It is made clear at the time of booking that the school does not take responsibility for the supervision of students out of lessons or scheduled activities. A completed booking will be taken as consent.

Student administration

Under 18s are clearly identified to staff at the time of booking, and on registration forms/registers to ensure that they receive care appropriate to their age. This includes a special registration form for under 18s and vulnerable adults which includes allergy information, dietary requirements etc.

Students are asked to complete additional forms before arrival, to ensure we have accurate details in regard to their travel to the UK and their accommodation while they are here.

If they have requested accommodation, then this is only provided with homestay families. Students under 18 are not permitted to stay within our residence accommodation or student houses. The homestay families are specially selected based upon their experience with under 18s or vulnerable people, and go through enhanced Disclosure checks regularly.

If students are staying with friends or guardians, then we check their accommodation details and confirm arrangements prior to arrival.

The school obtains a 24-hour contact number for the parents, legal guardians, agent or group leader of students for all students under 18 and all students.

Live Language provides agents, parents or legal guardians of students a telephone number that can be used to contact Live Language outside office opening hours.

First Day and Induction

On their first day at the school, we request that they travel to the school for the first time with their host family, or guardian. Live language provide them with a personalised travel plan, between the school and their home, and include any relevant routes, ie the city centre, train stations etc.

Students are introduced to the Designated Person – Tatiana Camilleri, so they are aware who to approach with any problems or questions. They are then given an additional induction on their first day. This induction focuses on how to stay safe in Glasgow. They are given a school induction and an academic induction, with the other students, which explains the school, or procedures, and tips on study skills.

For under-18s, specific induction content, student rules should take account of relevant legal factors such as age restrictions on the sale of alcohol and relationships.

Students are given pastoral care appropriate to their age, background and circumstances (including any additional support needs). Account is taken of any special needs arising from religious observance.

Attendance and Absence

There is a clear policy on student attendance and punctuality that is described to students in the student handbook, welcome letter and at induction. Accurate attendance records are kept and effective arrangements made for following up student absences.

For under 18s and vulnerable adults, any absence is immediately followed up by contacting the student by telephone in the first instance, then text and email. The student is asked to explain their absence. When absence occurs in lesson time, the Designated Person will make the contact. If the absence occurs during a social programme activity, then the staff member contacts the student. If the absence occurs in the accommodation, then the responsible adult contacts the school. If no contact can be made, then the parents/guardian/host/responsible adult/agent is contacted. If the parents/guardian/host/responsible adult/agent cannot contact the student, then the school will work with them in contacting the local authorities.

Student Misconduct

Conditions and procedures under which a student may be asked to leave the course are set out in the terms & conditions. A student may be expelled at any time, without refund, if the School Director is reasonably satisfied that the student's conduct (whether on or off the premises or in or out of term time) has been prejudicial to good order or School discipline or to the reputation of the School. The School Director will act fairly and in accordance with the procedures of natural justice and will not expel a student other than in grave circumstances. Students will be chastised or punished in line with the school’s Disciplinary procedures, if appropriate.

If a student can not follow the Code of Conduct -

  • After 3rd breach of the Code of Conduct, the teacher will speak directly to the student.
  • If there is a subsequent breach, the ADoS will ask the student to attend a meeting to discuss.
  • Any subsequent breach will result in a meeting with the DoS and the student will be required to sign a written statement of the discussion. The student will have the opportunity to ask a representative to join them at the meeting.
  • Should the student’s behaviour fail to improve, the student’s parents will be informed.
  • Continued failure to adhere to the Code of Conduct, may result in expulsion from the school at the discretion of the Director.

A student may be expelled at any time, without refund, if the School Director is reasonably satisfied that the student’s conduct (whether on or off the premises) has been prejudicial to good order or School discipline or to the reputation of the School. The School Director will act fairly and in accordance with the procedures of natural justice and will not expel a student other than in grave circumstances. The deposit will not be returned in the case of expulsion. The decision to request removal of a student and the manner and form of any announcement shall be at the sole discretion of the School Director. A student who has been excluded, suspended or removed from the School for any reason shall not be re-admitted without written permission from the School Director. In the event of expulsion or of a student’s removal being required, the School Director will advise the student/parents of the procedure under which a written application for a review of the decision may be made. A student who has been withdrawn, excluded, suspended, removed or expelled from the School has no right to enter the School premises without the written permission of the School Director.

Arrangements for the safe return of students under the age of 18 who are asked to leave the school will be made as appropriate.

Social Programme

The Social Programme is organised appropriate to the age, ability and interests of students. Students are advised of cost in advance and as many free events are arranged as possible. Activities should involve all students where appropriate.

If tour operator is involved in excursions, the operator is vetted and safety procedures checked, and the school ensures that the operator is aware of the age of the students.

It is made clear to at the time of booking that an inclusive leisure programme is not included within the course fee for full time 16-17 year olds.

Throughout their time in the school, we encourage students to interact and become involved in all school activities and events. There are always members of staff within the school and on activities, who are trained in our safeguarding procedures. These staff members monitor the behaviour of all our students, and so can react if any issues arise. These staff members will also ensure that students know how to travel home or to the school, after any activities, and have contact details for the guardians or host families of any students under 18, in the case of any problems.

The level of supervision will be made clear to parents at the time of booking if students have free time between lessons and activities, or the leisure programme includes free time on a trip or as an alternative to on-site activity.

For all scheduled activities (excluding classroom teaching) both on-site and offsite, the school will ensure there is sufficient adult supervision, taking into account the nature of the activity, age, sex and needs of the students.

Risk assessments – Should be prepared when planning all activities with consideration is given to safety and security risks in all aspects of the student’s stay, including transfers, premises, accommodation arrangements, leisure provision and free time outside scheduled activities.

No more than 20 students per one adult member of staff are permitted to join the social programme activities. On the occasion where more than 20 students register for a social programme activity, another member of staff will join the social programme.


For students under 18 and vulnerable adults, private taxi transfers arranged by the school are advised. If this is not possible, then the school seeks written confirmation of the arrival arrangements and provides appropriate guidance and support. Live Language also warns parents, if appropriate, of the possible difficulties which may arise at the border if transfer arrangements do not satisfy UKBA.

Arrival information, including transfers, is collected at the time of registering the student and this information is passed on to the host, responsible adults or accommodation, with detailed expected time of arrival. Live Language ensures that the accommodation provider is aware of all arrival and departure information, as well as the timetable which the student will have in the time they are with the school.

Transfers between the school and the students accommodation is made aware to students and parents, guardians or responsible adults.

If students are arranging their own travel when they arrive in the UK, they are asked to provide details of their plan travel, with advice offered by Live Language. We ask that they contact us by telephone to confirm safe arrival in the UK, and to ensure they know how to travel to their host family, or accommodation. All students are given the emergency telephone number which they can call at any time.

Welfare Provision

All students are presented with the information they need to be able to live safely and comfortably in Glasgow and to benefit as much as possible from their learning experience at Live Language. This includes-

  • Student Handbook which covers topics such as such as laws relevant to young people, staying safe in the UK, and what to do in case of emergency or arrest. The Student Handbook is sent to the student as soon as they register in Live Language.
  • Academic Support Tutor – students can make an appointment to discuss any problems or concerns with a member of staff.
  • A Designated Person, who students can approach at any time to discuss any issues or problems.
  • Administrative support staff on hand at all times to offer help or advice, or a friendly face.
  • A busy and varied social programme for all students.
Fire Safety

Where children under the age of 18 or vulnerable adults are present the parent or guardian of the child must be provided with information on the fire risks to which the child will be exposed and the control measures in place to reduce the risk. This information is shared before the student arrives in the Student Handbook and also at the Student Induction.

Live Language takes into account-

  • the vulnerability and supervision needs of children and vulnerable adults;
  • the lack of awareness and immaturity of young people;
  • the mobility of children and vulnerable adults;
  • children or parents who have some form of disability and may have difficulty understanding or reacting to a fire or in leaving the premises unaided.

Under 18s and vulnerale adults are therefore made aware of

  1. How to identify fire hazards
  2. What to do if they identify a fire risk
  3. What to do if a fire starts

All staff and responsible adults, including hosts, are trained on fire safety and making special provisions for under 18s and vulnerable adults.

Hosts are asked to comply to all Fire Safety Law. See Homestay Guidelines for more information, in additional to Health and Safety Policy.

First Aid and Medical

Under 18s and vulnerable adults are dependant on adults for proper medical and first aid provision. The four First-Aiders at Live Language are-

  • Allison Steven – EFL Teacher
  • George Brisbane – EFL Teacher and Social Programme
  • Katinka Csizmadi – Office and Social Programme
  • Glenn Moffat – Office
  • Fernanda McLintock – FL DoS

As EFL students have a minimum age of 16, it is not deemed necessary to train First-Aiders on First Aid for children, as the British Red Cross consider that “children” have not reached puberty.

All hosts and responsible adults are asked to have a First Aid box in their homes and to know what to do in the case of an emergency.

See Health and safety Policy for more information.

Behaviour and Discipline

All Live Language students are expected to follow the Live Language Code of Conduct, which is presented to students at the Student Induction. All students are expected to behave with responsible attitudes and treat fellow staff, school property or fellow students with respect. Ignoring school guidelines may result in expulsion without a refund of course fees.

All adults are expected to follow the Live Language Code of Conduct and to set positive examples to all students.

The following are examples of systems are in place for students and adults who cannot follow the Live Language Code of Conduct-

  • Students will be refused entry to class 15 minutes after the start of the lesson
  • Students will be marked absent in the above case for that lesson
  • Live Language may contact the student’s sponsor or the UKBA in the case of repeated absence
  • Students will be denied the ability to move up to another level if they are found to have cheated on a test or with homework tasks
  • This information is included in the Student Handbook which is sent to students when they register, at Student Induction, included in the Terms and Conditions, and discussed with students throughout their stay at Live Language. All staff and responsible adults are trained on how to deal with behaviour and discipline issues, and in particular with issues with under 18s and vulnerable adults.

    Accommodation – Homestay

    Hosts who can accept under 18s and vulnerable adults will have Enhanced Disclosure. All adults living in the same house will be expected to have Enhanced Disclosure. The main care-provider will have undergone Level 1 training. Guidance will be given to hosts on safeguarding their student guests from any adult visitors to the home, and on keeping their own children safe when hosting older students.

    Meals - The host will normally be responsible for providing breakfast and dinner each day, unless alternative arrangements have been made by the parent(s) or legal guardian and confirmed in writing. It should be clear in pre-booking information and booking confirmation if the accommodation is self-catering or no accommodation is included in the booking.

    Laundry Service - In all accommodation, a laundry service or clearly explained laundry arrangements will be made available.

    Other Students - Students under 18 will not be lodged with students of 18 years or older.

    House Rules - Hosts are encouraged to communicate with the students parent/guardian about house rules, and what is acceptable, and particularly what time they are expected home at night, and will work with the school to ensure these rules are adhered to. This includes clarity about what time students are expected home for dinner and the process to follow if students break the rules.

    Hosts will be made aware of all Social Programme activities during the time they have all students with them.

    Accommodation – Residence

    At the time of writing this Policy, no residential accommodation is available to under 18s.

    Group Bookings

    Where closed groups have booked a package which involves a group leaders, then it is the group leaders responsibility to care for the students outside lesson times. This is made clear the contractual arrangements. However the school is expected to advise/inform group leaders, contact the agency if there are concerns about the capability or conduct of group leaders and make clear arrangements with the agency to encourage appropriate supervision ratios at all times.

Glasgow is usually a safe place, but as in cities all over the world, you should not walk alone late at night, or carry valuables with you. Keep any documents showing your identity, address or personal information safe and hidden. Keep cameras, IPods etc in your bag or pocket. If you are taking cash from a cash machine, cover your hand when you enter your PIN number, and put your money away quickly. Be aware of who’s around you if you are taking out money, particularly late at night.

Look after your handbag, wallet, purse, or bags and do not leave them unattended. When you are walking in the street, go into a shop if you need to ask for directions and don’t stand in the street looking lost or reading maps.

We advise you not to stop cars by “thumbing a lift”, “hitch-hiking”, “autostop”. Use only official taxi cabs with council plates on the back. Black cabs (London taxis) are more expensive but are more reliable, and can be stopped on the street. Minicabs (normal, registered cars working as a taxi) cannot be stopped on the street.

The British Council has produced an extremely useful booklet which clearly sets out how to live safely in this country.